Service Terms

Privacy Policy of Rosegardens

At Rosegardens Munnar, accessible from www.rosegardensmunnar.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Rosegardens Munnar and how we use it.

 

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

 

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect at Rosegardens Munnar. This policy is not applicable to any information collected offline or via channels other than this website. 

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

 

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:
Provide, operate, and maintain reservation at the property
Improve, personalize, and expand our Services
Understand and analyse how you use our website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Rosegardens Munnar follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Rosegardens Munnar uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

 

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Rosegardens Munnar does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

You may use our Service of booking/reservation only if you are an individual, who is above 18 years of age and is capable of entering into a valid contract as per the Indian Contract Act, 1872. On utilizing the Service, We validly assume that You are competent to contract.

 By accessing, browsing and using our website or Service and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions, privacy statement and disclaimers as set out in this document or elsewhere.

Information contained in this web site is provided for general information purposes only. Due to the display capabilities of various web browsers, and the possibility of typographical and data entry errors that may result from constant updating, the information should not be considered accurate or complete unless confirmed by visiting Rosegardens Munnar. Content is subject to change without notice, and information published in the web site does not necessarily reflect the most current information available.

In rare cases, we may reject your reservation/ booking and may refuse to accommodate you, at its sole discretion However, You may take up such issues directly with us.

The information herein provided is for general informative purposes only, and no warranties or representations are made with respect thereto. The information provided is subject to change at any time, and without notice.

 

Reservation & Cancellation

Reservation policy of Rosegardens

You can reserve your rooms at Rosegardens Homestay by dropping a mail to mail@rosegardensmunnar.com before 7 days and get to know the availability of rooms and other requirements. We will reply to the mail with the availability details and tariff of the requested duration. You can also reserve your rooms online at https://www.rosegardensmunnar.com/book-a-room and make payment as you receive the confirmation, if you are making the booking with payment you will receive the confirmation on the next mail. 

Early check-In or Late-Check out is subjected to bed/room availability on the relevant day, To be reconfirmed with us by mail to mail@rosegardensmunnar.com or call +91 9496822059.

 Room not occupied by 2200 hours will be seen as No Show, unless prior arrangement has been made.

Cancellation policy of Rosegardens

Cancellation/No Show Policy: Once a reservation is confirmed, please notify us by call or email of any cancellation or modification of the booking at least 7 days before arrival for FIT bookings and 2 weeks before arrival for Group bookings in order to avoid a charge of 1 night’s stay to be imposed.

A 50 % refund will be made for cancellations received 7 days before date of arrival, No refund thereafter.

All guests must produce a valid passport upon Check-in: In an event of a guest No Show, a fee of one night’s rate will be charged.